A survey conducted by the Bureau of Health Information (BHI) has placed Cooma Hospital among the best in the state for patient care.

The Adult Admitted Patient Survey 2025 results reflect the experiences of 22,100 patients who completed a survey about their care in one of 84 NSW public hospitals – 44 in urban and 40 in rural areas – from January to December 2025.

Hospitals in the Southern NSW Local Health District received scores above 80 per cent in the areas of patients 'feeling safe' and rating their experience as 'very good’.

Cooma Hospital and Health Service has rated well across a range of services offered.

Overall, the hospital care rated as very good was 87 per cent, up 10 per cent on the previous survey.

Ninety-six per cent of patients rated the hospital's ability to treat them with respect and dignity, an increase of four per cent.

Care received in hospital was rated "very well organised" by 81 per cent of patients, also an increase of four per cent.

“The right amount of information about condition and treatment” satisfied 91 per cent of patients, a five per cent increase and effective communication with health professionals was agreed by 87 per cent of patients, an increase of two per cent.

Thirty two per cent of patients said the hospital food was very good, an increase of two per cent.

A total of 81 per cent of patients believed they were "definitely" involved in decisions about discharge, a 10 per cent increase.

In the emergency department, 91 per cent of patients said they were always treated with respect and dignity and 85 per cent believed they received the right amount of information about their condition and treatment.

A further 91 per cent of patients believed ED professionals always explained things in an understandable way.

Between January and March 2026, the hospital admitted 1046 patients, a 6.8 per cent increase on the same quarter last year, with an average 3.8 day stay, a 0.2 per cent increase.

The Emergency Department (ED) had 2812 attendees, 435 who arrived by ambulance, with 99.3 per cent transferred from paramedics to ED staff within 30 minutes.

Patients experienced a median time of arriving until departure of one hour and 40 minutes, a decrease of 17 minutes.

Across NSW, experiences of patients who had planned surgery or procedures were also positive.

The majority of patients, 93 per cent, said overall, the care they received was "very good" or "good".

More than four in 10 patients (44 per cent) said they would have agreed to have their surgery at a different hospital to reduce waiting times.

Most patients reported positive experiences, but poorer experiences were most strongly associated with organisation of care, interactions with healthcare professionals and provision of information.