COMMUNITY satisfaction with the performance of Snowy Monaro Regional Council has declined over the last 12 months, according to the organisation’s latest community satisfaction survey.

The survey, commissioned by Council and conducted by the Taverner Research Group, found overall satisfaction with Council’s performance had decreased from 2.39 (out of five points) in 2023 to 2.33 in 2024.

The result remains lower than Taverner’s regional NSW council average of 3.17.

Council libraries and the cleanliness of streets received the highest satisfaction rating, while development related services and the condition of roads were among the lowest ranking.

The survey was conducted between October 21 and 28 and captured the views of 400 residents in the Snowy Monaro local government area.

The survey took place a few weeks after the Council elections and resignation of CEO, David Hogan.

Snowy Monaro mayor, Cr Chris Hanna, said Council will use the results to guide future planning and budget allocations.

"This yearly survey helps us understand what matters most to our community. Where we’re getting things right, and importantly, where we need to do better," Cr Chris Hanna, said.

"The importance of services has remained pretty stable over the four years that the survey has been running. We know we’ve got more work to do, and these results will play a big role in informing our planning and priorities."

The 2024 Community Satisfaction Survey results, mark the fourth consecutive year for the project which provides community feedback to benchmark Council’s performance and guide the organisation’s future strategic direction.

The survey results, available on Council's website, provide insight into community priorities and satisfaction levels across Council services and operations.

The 2024 survey highlights several key focus areas for the Snowy Monaro community.

Road infrastructure remains residents’ top priority, the need to find the balance between development and community needs, and Council leadership and governance rounding out respondents’ top three priority areas.

"We encourage everyone to head to Council's website to read through the detailed survey findings," Cr Hanna said.