A brand-new, purpose-built delivery hub has officially opened in Cooma, ahead of the busy holiday season.

Replacing the former delivery site located behind the Cooma Post Office, the new facility is designed to boost parcel processing capability and improve service for the local community.

The Cooma Post Office’s customer service section moved into a new location earlier this year after safety issues with the former building on Vale Street. The new location, on Sharp Street in Cooma’s CBD, has received mixed feedback from the community.

Community members have cited parking issues with the new customer service office. Post office users are competing for park spots alongside other CBD goers.

The new delivery hub at Polo Flat will provide improved capacity, catering for more than 600 parcels per day. The setup is 639 square metres, featuring a dedicated letter processing zone and a large warehouse for efficient truck unloading and parcel sorting.

Australia Post general manager network development and support services, Shane Plant, said as the Christmas season approaches, the new delivery site will improve post office delivery services for Snowy Monaro residents.

“With eCommerce and online shopping continuing to surge, especially as we head into cyber sales and Christmas, this new site gives us the capacity we need to keep pace with demand and deliver on time for our customers,” Mr Plant said.

“This purpose-built facility not only improves efficiency but also provides a safer working environment for our team members ahead of the busy season.”

Mr Plant said this investment reflects a broader commitment to improving services and delivery speed for regional communities, while supporting parcel volume growth during the busiest time of year.